In the event of a lost, delayed or damaged package, we will file an insurance claim on your behalf. Every international order includes shipping insurance that covers both the purchase and shipping costs. International Returns: Due to the cost of international shipping, we do not offer refunds, exchanges or returns on international orders. Shipping charges on all premium shipping options (non-media mail) are nonrefundable. Returned items must be in the same condition they were sent. Any duties, taxes and customs fees for international orders are the responsibility of the customer.ĭomestic Returns (US Only): We stand by all of our products and offer a refund on all products within 30 days of purchase (excluding products marked as warehouse finds/no returns, bulk orders, or international orders).If the insurance claim is rejected, no refund will be provided. If the claim is accepted by the insurance company, we will refund you the amount offered in the claim. In the event of a lost or damaged package, we will file an insurance claim on your behalf. Every international order includes shipping insurance that covers both the purchase and shipping costs.Street dates for pre-orders are tentative and are subject to change.Otherwise, we will ship all items in your order when the last title is released! If you would like your pre-orders and in-stock items shipped separately, please order them separately.We reserve the right to request additional payments for bulk purchases using our flat-rate shipping service. Flat-rate media mail shipping is intended for individual consumers and not bulk purchasing.Shipping charges on all premium shipping options (non-media mail) are non-refundable.
While we usually ship within one business day, please allow us up to 2 business days handling time for each shipment. Shipping times are estimates, and transit times may vary.
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